Processing Time: Orders will be processed within 12 hrs after they have been placed.
Delivery Time: Delivery time ( 2 to 3 working days) depending on the delivery location and the shipping method selected. Customers will be provided with an estimated delivery date during checkout.
Shipping Rates: Shipping rates are calculated based on the weight, size, and destination of the package. Customers can view the shipping rates during the checkout process.
Order Tracking: Customers will be provided with a tracking number once their order has been shipped. Customers can use this tracking number to track the status of their order.
Shipping Address: Customers are responsible for providing accurate shipping information. We are not responsible for any delays or delivery failures caused by incorrect or incomplete shipping information.
Delivery Acceptance: It is the customer’s responsibility to be available to accept the delivery of their package. If the package is returned to us due to failed delivery attempts, the customer will be responsible for the cost of re-shipping the package.
Shipping Damage: If a package arrives damaged, customers must contact us within 24 hours of delivery to report the damage. Customers must provide photos of the damaged package and any damaged items. We will work with the customer to resolve the issue and provide a replacement or refund as necessary.
Shipping Changes: We reserve the right to change our shipping policy at any time without prior notice. Customers will be notified of any changes to our shipping policy on our website.